NovaFoto Support
We're here to help.
Contact us
- Email: breno564nascimento@gmail.com
- WhatsApp (Brazil): +55 77 98887-1958
- Supported languages: Português, English, Español, Français
- Response time: Within 2 business days
Frequently asked questions
How does NovaFoto work?
NovaFoto uses Google Gemini AI to transform and enhance your images. The flow is simple: you upload a photo from your library or camera, pick a tool (e.g., restoration, age progression, professional headshot), the app processes the image with AI and returns the result. Each generation consumes 1 credit from your account.
What is 1 credit?
1 credit equals 1 image generation, regardless of which tool you use. Each time you confirm processing an image, 1 credit is deducted from your account.
How many free credits do I get?
Every new account gets 3 lifetime free credits. After using them, you need to subscribe to a plan (Weekly, Monthly, or Yearly) to keep using the app.
How do I cancel my subscription?
Subscriptions are managed by the store where you bought the plan. On iOS: Settings > [your name] > Subscriptions, then select NovaFoto and cancel. On Android: open Play Store, tap your profile photo > Payments and subscriptions > Subscriptions, then select NovaFoto. Cancellation takes effect at the end of the paid period.
How do I request a refund?
Refunds are processed exclusively by the App Store or Google Play under their policies. For Apple, go to https://reportaproblem.apple.com and select the transaction. For Google Play, go to https://support.google.com/googleplay/answer/2479637. We do not have authority to grant refunds directly.
Do you store my photos?
No. Images submitted for processing are handled in-memory by our backend and discarded immediately after the result is delivered. We do not keep copies on servers, databases, or file storage. Full details in the Privacy Policy.
My results came out with visual defects. What can I do?
Generative AI results are probabilistic: the same image can produce slightly different outputs each time. We recommend: (1) trying again with a higher-quality photo or different lighting; (2) picking a tool that better matches the transformation you want. If you've identified abuse or a serious bug, write to breno564nascimento@gmail.com.
How do I delete my account and data?
You can delete your account at any time. In the app: Settings > Delete account — this is immediate and permanent (it removes your Firestore document and Firebase Authentication record right away). Alternatively, you can email breno564nascimento@gmail.com requesting deletion. See the Privacy Policy and Privacy Choices for additional rights (portability, withdrawal of consent).